Thank you for shopping with us! I want to ensure that your order is delivered to you in a timely and secure manner.

Please take a moment to review my delivery policy below:

1. Courier Service: I use Royal Mail as my primary courier service for all shipments. This allows me to provide reliable and efficient delivery for you.
2. Shipping Method: By default, all items are shipped using Royal Mail Tracked 48, which includes tracking information for your convenience. This service typically delivers within 2-5 working days after the item has been posted.
3. Upgrades Available: At checkout, you have the option to upgrade your shipping method for faster delivery. You can select from various options provided by Royal Mail, such as Tracked 24 or Special Delivery, depending on your preference and urgency. The cost of the upgraded shipping will be calculated based on your order and location.
4. Processing Time: Please note that I require a processing time of 3-5 working days to prepare and pack your order before it is handed over to the courier for shipment. This processing time allows me to ensure the accuracy and quality of your items.
5. Shipping Time: Once your order has been processed and handed over to Royal Mail, the shipping time will vary based on your location and the selected shipping method. As mentioned earlier, the estimated delivery time is typically 2-5 working days after the item has been posted. However, please be aware that occasional delays may occur due to unforeseen circumstances or peak seasons.
6. No Shipping to PO Boxes: I regret to inform you that I am unable to ship to PO Box addresses. To ensure that your order is delivered securely, I require a physical address where someone is available to receive the package.
7. Incorrect Address: It is essential to provide accurate shipping information during the checkout process. If you realise that you have entered an incorrect address, please contact me immediately via my contact page on the website. I will do my best to update the address if the package has not been shipped yet. However, if the package has already been shipped, I cannot be held responsible for any delays or additional charges incurred due to an incorrect address.
   

I strive to provide you with the best delivery experience possible.

Thank you for choosing my store. I appreciate your business and look forward to delivering your order to you soon.

Thank you for shopping with me! I want to ensure that you have a satisfactory experience with your purchase.

Please take a moment to review our return policy below:

 

1. Seven-Day Return Window: You have a period of seven days from receiving your order to return an item. If seven days have passed since your purchase, unfortunately, I cannot offer you a refund or exchange.
2. Contact via Email: To initiate a return, please contact me via my contact page on the website. Kindly provide your order number, the reason for the return, and any relevant details.
3. Buyer's Responsibility for Return Label Charge: Please note that the buyer is responsible for the cost of return shipping. I recommend using a trackable shipping service to ensure that the item is returned to me safely.
4. Personalised Items Excluded: Items that have been personalised or customised specifically for you cannot be returned or exchanged unless they arrive damaged or defective. I strive to provide accurate product descriptions and personalised details, so please review your order carefully before finalising it.
5. Refunds Process: Once I receive the returned item, I will inspect it to ensure that it is in its original condition, unused, and with all original packaging and tags intact. If the item passes my assessment, I will proceed with issuing a full refund to the original payment method used for the purchase. Please note that it may take some time for the refund to be processed and reflect in your account, depending on your payment provider.
6. Damaged or Defective Items: If you receive a damaged or defective item, please contact me immediately upon receipt. Provide clear photographs of the damage or defect, along with your order number. I will evaluate the situation and, if deemed appropriate, provide a replacement or refund.

I reserve the right to refuse returns that do not comply with the above guidelines or if the item is not in its original condition. Additionally, please note that our return policy is subject to change without prior notice.

Thank you for choosing my store. I greatly appreciate your business and look forward to serving you again in the future.

If you have any further questions please click below to fill out a contact form.